The following terms and conditions are valid between you and FEREYA ATELIER SRL (may be referred to as “us”, “we”, “Fereya” or “Website”) These terms and conditions set out the legal terms that apply to your use of our website http://www.fereya-shop.com, any of its sub-domains and any mobile device application or desktop application developed by us or on our behalf.
The electronic commerce site www.fereya-shop.com is published by Fereya Atelier SRL (Reg. No. J23/1943/02.05.2017) All orders you place through this Website and our deliveries and services are subject to the following Terms and Conditions. These general terms apply to all orders on the Site. By using these services, you are agreeing to all of these terms, that may vary accordingly to modifications and updates. Any orders placed for a product for sale on the website implies the acceptance of these General Terms and Conditions.
These general terms of sale are governed by the laws of Romania.
We may modify the Terms&Conditios from time to time. Each purchase is subject to the Terms & Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order are always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
Please note that Fereya does not guarantee that all products presented on the Website are in stock or are available for purchase.
To be a customer of the Site you must be a consumer, of legal age and with full legal capacity. If you are under 18, please announce your tutor on this action.
In order to use some of the services and features made available to you on this Site, you will need to register for an account. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail adress email@example.com. We may also change registration requirements from time to time.
Fereya collects personal data on the Site. Such data is required for processing orders and may be communicated, in whole or in part, to our service providers involved in completing the order.
Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.
According to the EU regulations no. 679/2016 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you. You may exercise this right by sending an email to: firstname.lastname@example.org
To create an account, simply click on REGISTER NOW to fill in your details. The account password should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.
Before ordering any product, please carefully check the product on Site. You will find all necessary information on the product description page. If you need further information, please contact us at email@example.com. Also, on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.
We made every effort to display the products in their original colours. However, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact colour of the product.
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that FEREYA does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
We might try to contact you for further information regarding your order by e-mail or by telephone.
In the particular case in which we are unable to reach for further details and reconfirmation of the order from your part, your order will be cancelled.
Please note that in case we try to reach you for more information, it is because we really want your order to be satisfactory and we give our best in this interest.
The orders can only be processed if the payments are made by credit cards or bank payment order. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Website as secure as possible. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to FEREYA, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
Delivery and Shipping
We ship exclusively with DHL and FAN COURIER . FEREYA ATELIER bears the transportation risk.
All the articles are custom made individually for each of our online customers. That’s why it takes 10 working days for us to create them in our atelier. Please add 1-3 days for shipping.
Thank you for your purchase from www.fereya.ro. We want you to be completely satisfied with your order.
If for any reason you are not satisfied with a product, please send it back to us for a refund.
It's easy to return it, the procedure is quick and easy.
We gladly accept returns within 14 days of receipt.
Please fill in the RETURN FORM available in your client account.
This form is available 14 days starting delivery date. Afterwards, the form expires and the return is no longer possible.
Returns outside of this period may be accepted at our discretion.
If you want to exchange the product or alter it, please let us know your feedback and we will gladly find a solution for you to wear your favorite look.
Please note that most of the articles are not available on immediate stock, they are custom made individually for each of our customers, as we usually function on pre-order basis and therefore, given the bespoke nature of the service, our made to order or made to measure products cannot be returned.
According to law OUG 34/2014 art. 16 let. c) - "The following are considered exception from the withdrawal right stated in articles 9-15 regarding distance contracts or contracts made outside commercial spaces: [...] c) supplying products handmade after costumer details or visible personalised [...]."
Even though, considering that we want you to be completely satisfied with your Fereya products, please be assured that we’ll do all our best to solve your return request.
In order to successfully return any items ordered at Fereya, you should comply with the following requests:
• Items must be returned to us in perfect condition, with all tags attached and the original packaging included.
• Perfect condition means that the items must be returned unworn, undamaged, unused and unwashed,
• Please send the package to:
Fereya Atelier SRL
12-14 TeodosieRudeanu Street