Shipping and Return Policy

Delivery and Shipping

We ship exclusively with DHL and CARGUS . FEREYA ATELIER bears the transportation risk.

All the articles are custom made individually for each of our online customers. That’s why it takes 10 working days for us to create them in our atelier. Please add 1-3 days for shipping.

Return policy

Thank you for your purchase from www.fereya-shop.com. We want you to be completely satisfied with your order.

If for any reason you are not satisfied with a product, please send it back to us for a refund.

It's easy to return it, the procedure is quick and easy.

We gladly accept returns within 14 days of receipt. 

Please fill in the RETURN FORM available in your client account.

This form is available 14 days starting delivery date. Afterwards, the form expires and the return is no longer possible.

Returns outside of this period may be accepted at our discretion.

If you want to exchange the product or alter it, please let us know your feedback and we will gladly find a solution for you to wear your favorite look.

In order to successfully return any items ordered at Fereya, you should comply with the following requests:

• Items must be returned to us in perfect condition, with all tags attached and the original packaging included.

• Perfect condition means that the items must be returned unworn, undamaged, unused and unwashed,

• Please send the package to:

Fereya Atelier SRL

12-14 Teodosie Rudeanu Street

011258

BUCHAREST, ROMANIA